FAQ

You Can Upload It on Website or Send Us Your Name & Photos With Your Order ID On info@fotovilla.in or You can Send By Whatsapp On +91 8447738871.

All of our Products are Customized and Handcrafted. We Personalize it with Name & Photos which is Provided by Customer. While its fun for a lot of people to simply make a COD order and then refuse to accept it. The real burden fell on the shoulder of a small seller who is trying to make a living.

We Make Every Attempt To Deliver Your Products TO You As Quickly As Possible. Factors Including Your Product And It’s Personalization Type Will Influence Your Delivery Date. Orders in India, once shipped, are typically delivered in 10-12 business days in metros, and 12-15 business days for the rest of India.

If there is any manufacturing/in-transit damage please contact at info@fotovilla.in or call us at 8447738871. We will solve the issue in 48 hours.

If you want to cancel your order or edit your order we will not be able to change anything once we move your order to production, We move order for production after 24 hours of Order. For changes in the order before it has been moved to production, please Mail us or WhatsApp us and we will see if we can work it out for you.

When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders.

To place your order, follow these steps
•Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference.
•Once you’re done, click the ‘Add To Cart’ button.
•After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’.
•From there, you can either log in to your existing Fotovilla account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.

•Once you successfully place your order, you will receive a confirmation SMS and email with details of your order and your order ID.
•You’ll receive another SMS and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

•We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 15-17 business days depending on where you live.
•All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

•As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by bank account within 10 business days.
•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

To find out when your order is arriving, you need to first log in to your account. Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details.
•Click on Orders to see the status of your current order (as well as your order history).
•After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
•In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
•If there are any other issues/ delays that come up, or you need the order to be delivered urgently, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

•There are absolutely NO hidden charges for any of our products- what you see is what you pay.

•In case there is a failure in payment, please retry and keep the following things in mind:
•Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
•If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
•For any further clarification, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

•Orders in India, once shipped, are typically delivered in 10-15 business days in metros, and 15-17 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

• Fotovilla provides FREE shipping for all the orders of both prepaid and cash on delivery. A cash handling charge of rupees 99 is payable only for COD orders.

•You’ll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link – Track Order

•For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2days of arrival with a new airway bill number and share the shipping details to your email id.

•For changes in the order before it has been shipped, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Orders has been shipped cannot be modified in the transit stage.

•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Exchange is purely subject to product availability.
•Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.

•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•If you have received a defective / Wrong product, send us the images using our help center and we will get back to you.
•Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.
•If the reverse pickup service to your address pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.
•We will only credit rupees 50 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.

•Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. •You can courier the product(s) to the address mentioned below.
• Fotovilla, Disha computer institute, Bhistbaug chowk, Pipeline Road, Savedi, Ahmednagar. Pin – 414003. Mobile No. 8447738871
•On receiving the product at the warehouse, We will be intimate you through an email alert or with a voice call.
•We suggest you ship it only through Indian Speed to the Please make sure your courier costs do not exceed the amount stipulated above.
•We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
•PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.

If you cancel your order before 24 Hours, we will refund the entire amount. If the cancellation is after your product has shipped
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

•If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

•We will provide you Rs. 50 as the self shipping charges borne by you.
•Please make sure your courier costs do not exceed the amount stipulated above.
•We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
•Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

•Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products..

•No, This is the amount paid to the courier team for handling your cash to process your payment through cash on delivery mode and is non-refundable.

We update our customers via email once we initiate the refund procedure.
Bank refunds for both prepaid and cod orders will take 7-10 business days.
For any further clarification, Please reach our help center and provide the required details to raise a ticket to help sort things out.

•Yes, we do. You can email us with your order and design details at info@fotovilla.in
•We’ll also try and work out a discount for you, depending on the quantity of your order.

•You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

•We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
•It is not possible to detach the invoices and tags.

•We only sell online so there is no try-and-buy option available.

•No. You will only receive the exact amount paid for the product.

•No, Currently we are delivering products only in India.